I wish my schedule was different - I could get a different shift than the one I am usually scheduled. endstream endobj 574 0 obj <>stream I don't like working pediatric home care but I need a job. service such as Survey Monkey, Polldaddy, or Zoomerang, which are easy to use and summarize the results for you. The times I've talked with Staffing Coordinator JULIE she's been friendly & helpful. 0 Such state of dissatisfaction despite the importance of the caregivers’ role could be explained in part by the lack of a validated stroke-specific caregiver satisfaction … I do not feel there is much difference among the home care agencies where I've worked. Minnesota home care laws require that the Minnesota Department of Health (MDH) survey licensed home care providers at least once every three years. I understand the primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay scale. Overall, how satisfied or dissatisfied are you with the application process of RCAW's Caregiver Respite Grant Program? A good way to design your patient satisfaction survey is using patient satisfaction survey templates. Were training goals and objectivesclearly stated before you started the course? Home Care Survey Forms and Self-Audit Tools Be Prepared for Your Survey . For those of you who have worked or are currently working with other home care agencies, how do you feel AHHC compares to the other agencies in general. 3. The times I've talked with HR Manager NATHAN he's been friendly & helpful. Lets get this started with what should be a simple question. The survey is conducted monthly. I like the ability to submit email responses to required HR needs, it is much more convenient for me than mailing off a paper form. Your feedback is sincerely appreciated and it is confidential so please feel free to give honest, candid answers. I do not like my cases - I would change cases today if other hours were available in my area. I prefer email/texting communication because I know its a quicker way of getting information out to everyone. Web survey powered by Research.net. Valued Caregivers, As a caregiver of the children we serve, we ask for your participation in completing these surveys to help us improve our services. I feel like it is a struggle to reach an On Call Coordinator. Your feedback is appreciated! It is our goal to get feedback twice a year, as part of our goal to be the #1 choice for recipients and caregivers … We ask that you complete the questions … The questionnaire contains 47 questions covering topics of interest to family caregivers … The client I work with can be difficult and make me wish I were on a different case at times. Caregiver well-being could be improved through in-hospital delivery of stroke care that meets their needs and demands which, in turn, could relieve caregiver stress. Personal Family Caregiver Survey 1 Washington State’s Personal Family Caregiver Survey This Survey is for unpaid family caregivers and is used in conjunction with one-on-one consultation with a caregiver … Was the staff courteous? �_-�-��@"˛�C���83U�U The times I've talked with HR Manager NATHAN he has not been able to help me and/or has not seemed friendly. Very satisfied. It should also include questions about the pre-training phase. 7. B"$N CA�Ϳ=(*��I�f��q?��@5s�1F�����E�)� �o���'a�4��qK7��W#�!�0�bh ��֝[��P����-��� (mark all that apply). I am nervous working on my cases and feel unsure of my clinical abilities at times with all of the client's complex needs. Compare family caregiver … I am fine working with them and do not have any issues. I am not satisfied with my current pay scale and will only be with AHHC until something better comes along. In turn, the questionnaire can help healthcare … (mark all that apply). Title: Home Care Client Satisfaction Survey … I like getting frequent short single topic emails from AHHC instead of lengthy memos and newsletters with multiple topics to cover all at once. caregiver specific and have been used with broader non-caregiving populations are referenced as “[not caregiver specific]”. The quality of the service provided by caregivers is: z ^ ^KD d/D ^ EK KDD Ed^ My caregiver is reliable (arrives on time, has few or no absences). This brief survey is to help us evaluate our relationships with our caregivers. Yes No 2. Exit this survey >> Family/Caregiver Satisfaction 1. I feel that AHHC does not stack up to other home care agencies I've worked with before. They seem like they're always in a rush to get me off the phone. The home environment can be difficult and make me wish I were on a different case at times. Similarly, measures that have been used with care recipients or measures that have a care recipient version are noted. (mark all that apply). Your feedback is sincerely appreciated and it is confidential so please feel free to give … I feel support from my Nursing Supervisor and know that I have an advocate for any clinical issues I face in my day to day work. }Q ���_TЏ0Ľ���o/���5���ot�--��K�^����gÿP��y�"c1�xE�2��u��j2%*pYM�Y�]K�pIeUw�����{�؅�;�$�V^�G a͖��s�l��=�;�-���*�@�a�3#�\Spn … The times I've talked with Administrator BETH she has not been able to help me and/or has not seemed friendly. How do you feel about your ability to communicate effectively with them. Caregiver Survey Thank you for taking our survey! h�bbd```b``6��7@$�*��"Y6���`5��j܁$Ӎ�@�ќ$�a�"&�D�7���L�L'�f20 ������ 4�U AHHC uses email and the new ClearCare texting as a quick & easy means to communicate with our team members. Caregiver Satisfaction Survey Thank you for taking the time to complete this review. 31��S-JQ�s�}�/S6w�n~�����D����e���6���A�z>����M6�6�0�;�����0�S3Jt �CXZ����oYz���a�i��-�.wY�V; (mark all that apply). 1. I feel AHHC is a better agency to work with. Asking the right questions in a caregiver … �~Z7� ����=\&�$_M����ۼ���}A��_Mc���2��)�v�V�D�j6@�u�S�5�EY��Y3ɩ�+}��iwv�v{�w&ڄ�yC:,iX�Nk�H@N�6C���d%p�(W=x�^���#r�v�� ��}b�M��'�3f��ḽ�Q&��΋BD�,�ݾ.��������^1l�]w�Q������s����Z7����x�� My caregiver is knowledgeable about my (or my loved one’s) condition. I feel AHHC send me too many emails/texts. I don't like talking to her, I feel she is rude to me at times. endstream endobj 573 0 obj <>stream I am satisfied with my current pay scale and differentials. 9 Assistance with cost/billing Helping you when you have a question about cost and billing ... Home care client satisfaction survey reference GLOBAL SATISFACTION QUALITY OF LIFE DOMAIN QUALITY OF CARE DOMAIN. Feedback/comments about email communication: Tell us how you feel about AHHC's pay scale. 583 0 obj <>/Encrypt 569 0 R/Filter/FlateDecode/ID[]/Index[568 38]/Info 567 0 R/Length 93/Prev 782677/Root 570 0 R/Size 606/Type/XRef/W[1 3 1]>>stream I feel like it is a struggle to reach my Staffing Coordinator. One important change to the 2nd Edition is the inclusion of measures and questions … ��A�9��4��:4��WtQ�*E8��ɪ��a�iI≡}�%q�ؖ��H�Fo�q+9~_�Y������ Describe your relationship with your Nursing Supervisor. The times I've talked with Nursing Supervisor BEVERLY she has not been able to help me and/or has not seemed friendly. I am satisfied with my current pay scale only because the benefit of working one-on-one in home care is worth more to me than higher pay from facility settings. %%EOF The times I've talked with Payroll Manager MEGAN she's been friendly & helpful. The survey includes the following key topics: starting hospice care; help for the patients’ symptoms, communication with the hospice team, caregivers’ own experiences with hospice care services; an overall rating of hospice care, and a question … Many agencies provide clients with surveys after visits or assignments, and ask questions … 8. Caregivers Satisfaction Survey - 2016 This brief survey is to help us evaluate our relationships with our caregivers. How do you feel about your ability to communicate effectively with the On Call Coordinators. The times I've talked with Director of Clinical Services JAN she has not been able to help me and/or has not seemed friendly. The times I've talked with Administrator BETH she's been friendly & helpful. The times I've talked with Director of Clinical Services JAN she's been friendly & helpful. Members of the Administrative team that work during the day also fields urgent calls in the evening and on weekends. I like my schedule and know the Coordinator does everything she can to meet my needs. I enjoy working with them and feel we have a good relationship. ... has released the results of the Littler Employer Pulse Survey Report. This will help us to be sure that your child is … I don't like talking to them, I feel they're rude to me at times. 4. In regards to your schedule, are you happy with the schedule the Staffing Coordinator works out for you generally? (mark all that apply). It is recommended that this survey be deployed approximately a week after the first survey … I am fine working with her and do not have any issues. No, I've only worked home care with AHHC. 2. Temporary licensed home care providers will have an initial full survey … I feel the team does not work well together. 6. Staffing Coordinators are on the phone pretty much non-stop all day long with team members and families. Nursing Supervisors are on in & out of the office quite a bit with the visits they make to client's homes. How would you rate the pre-training preparation? b) Caregiver questionnaire: ... focus of the survey was on caregivers… (mark all that apply). �&Es�E��R�~��n(�Z"g4;����E�g�R��|@Z���B���� �jE��G=�LZ�:�:�U���S]�p�����r�L�^�U� w�z����T�?��. How would you rate the investigative diagnosis process that you underwent? I do not feel supported by my Nursing Supervisor and have felt alone regarding client issues on occasion. 605 0 obj <>stream A t some point, almost every home care agency owner will have the frustrating experience of hiring a candidate who seems great in the interview but performs poorly on the job.. Question Title. Please let us know how you feel about this type of communication. I do not like working with them and so I avoid calling the office. I am the only team member working with the family. Customer Satisfaction Survey Template. I love it, I think AHHC is a great agency. Service Characteristics ... Ability to express own ideas and ask questions. My cases are okay and I enjoy going to them most of the time. I feel like it is a struggle to reach my Nursing Supervisor. %PDF-1.6 %���� We saw questions like the following: How do you rate the information we provided on our website? My caregiver … Get feedback through client/caregiver surveys, reduce caregiver turnover, earn awards, boost referrals, and grow your home care agency. The surveys are voluntary and takes as little as 5 to 10 … 5т&T���� �4�lc�o�����r�82[ZV� ��rUzI��o�}:�a��YѤ����R�痴H�`{HhصeU�^L������Cuk�"'��J��0X�w���Б����U��/7JNe�xSlǡpmDYc �\eI�HbŁ�O�${lk۲G��~�^'?#圵�B�����2�gb�g݀2�����K�g��-A�I�7*ʲ�Z!7]�e]�j�?�7�?L�d�U���)V��|�`���"%E��C�Vpd�Q��a;���r2-f��&��凵�*�әD����:�1�S�&�-�L��� ��:�zj1���a� ��g�c�>}�x�y*�5�C�X@���H*V������x��xH�++_����'A bTu!���v�4ĐOk��V[����$�ֵ�T��`�������[���6�Ӭ9�14���ڣ�Xt;R�5N��'�9�e���7A��! Satisfaction with the help/care provided by caregiver. It is important that your survey includes questions that are focused on the common areas of patient satisfaction. I frequently have to leave multiple voice mails because my call aren't returned timely. Keywords: satisfaction questionnaire, caregivers, type 2 diabetes, dependent patients Introduction Satisfaction with treatment, knowledge about the disease, and assessment of the impact on the … Were the course’s title and description easy to comprehend? ���tP������3�z����mg-���?����=O�����־���yt�r�'6�����U��4P�:�ˣ0V�C�V�l�2��������RC?�/$xyCu�ᄫ�&׹F��_zV��ĝ���|�'(ݣ��Uq�B���^lrg�7axA 8k�����>��y�G���= ?6~�u��V`ў��QM4yz���8�Kq2* ���XV��xx]���e���P�V�:�T��;g���>���[O������k�ﮏ>�U��s�L�m˃��5��+ϋ)k7�g-2�����fBs%��ʩym�^�wM�0���b́^�q�>�wޘK��k.��ȝ 2(����� J��+/:UF�)�)�mw���o⤐@u���[���[��a�z��b&��FJEau�Y��� � �ڨSR �+���"�B��oD�g�Ce�ap_�H�b��>;�X-+�q�{��D�&s����ۨ.h-�0)*Tfo���Y^g��+�.k�����Y7������m��A��z[�4T�e����;h��%�H��Bz+���"x1?L��Vi����{6���w|��7@�1]�7�6J�h>�]�` Patient Satisfaction calls in the interview reimbursement source is IL Medicaid but still wish could... 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